Refund policy
We want you and your little one to love every purchase. If something isn't right, you can return it within 7 days of delivery.
What can be returned
- Unused items in their original, sealed packaging, with proof of purchase.
- Faulty, damaged or incorrect items. Please contact us within 48 hours of delivery with your order number and a photo, and we will replace the item or refund you in full, including delivery.
What can't be returned
- Opened books, used or assembled toys, and items without their original packaging (unless faulty).
- Personalised items, gift cards and items bought on final sale.
How to return
Email ae.brandless@gmail.com with your order number and the reason for the return. We reply within one working day with the next steps. Items sent back without a return request first cannot be accepted.
Returns address: Brandless, 1, 1202, Ajman, United Arab Emirates.
For change-of-mind returns, the customer covers the return delivery cost. For faulty or incorrect items, we cover it.
Refunds
Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds go back to your original payment method within 5-10 working days. Your bank may take a few extra days to show it.
Exchanges
The quickest way to get a different item is to return the one you have and place a new order.
Questions? Contact us at ae.brandless@gmail.com or +971 54 503 9236.